Guest Relations Executive

Website Madcherry Hospitality Pvt. Ltd.

Luv 2 Serve U

Job Title: Guest Relations Executive, Concierge Executive (For Hospitality industry)

Job Brief: Guest Relations Executive ensures that Members and guests have a pleasant and memorable experience.

Job Type: Full Time

Work Location: Gurgaon, Haryana

Candidates location preference: Delhi NCR

Age Criteria: 20 – 25 year – age group

Interview: Vikhroli, Mumbai

Shift Timings: No fixed working hours! (Rotating shifts)

Working: 6 days working 1 day holiday (Rotating holidays)

Experience: (Min) Fresher — (Max) 01 year of experience.

Salary: (Min) Rs.15,000/- Per month – (Max) Rs.20,000/- Per month.

Education qualification: Food, Medical, Insurance

Education qualification: BHM – Bachelor of Hotel Management


Guest Relations Executive will have a separate kiosk to operate.

Duties & Responsibilities

  • Answer phone and email inquiries from potential guests in a timely and respectful manner.
  • Know in and out about the place.
  • Greet guests and visitors warmly and make them feel welcome and attended
  • Offer restaurant and activity recommendations and assist guests in arranging transportation.
  • Ensure that guest spaces and lobby are clean and tidy always.
  • Act as a liaison between guests and restaurants.
  • Anticipate guests needs to accommodate them and provide an exceptional guest experience.
  • Build strong relationships with guests.

Requirements & Qualifications

Key Skills:

  • Knowledge and understanding of the hospitality industry.
  • Well-organised and detail-oriented
  • Ability to build rapport
  • Time management and planning skills
  • Must be able to multi-task and take instruction from many sources
  • Excellent leadership skills
  • Strong interpersonal skills
  • Negotiation skills
  • Positive attitude
  • Target oriented
  • Convincing power
  • Presentable Personality

Creative Skills:

  • Excellent verbal & written communication skills
  • Excellent grasp of English language
  • Creative & innovative thinker & planner
  • Critical thinker and problem solver

Management Skills:

  • Ability to work both independently & as an active member of a team
  • Able to prioritise, & manage time efficiently
  • Managing different projects simultaneously & working with strict deadlines
  • Self-motivated & self-directed

IT Skills:

  • Ability to learn new and updated software

Educational Requirements:

  • Graduation Degree / Diploma.
  • BHM – Bachelor of Hotel Management (would be added benefits)
  • Master of Business Administration – Sales (would be added benefits)